Contacts

Here are the websites, addresses, phone and fax numbers you need to manage your benefits.

24/7 Nurseline

Aetna 24/7 Nurseline

  • Direct line: 800-556-1555
  • Through Benefits Outlook: 866-222-KISD(5473)
Accident Insurance

Chubb
www.chubbworkplacebenefits.com

Telephone: 866-445-8874

Benefits/enrollment resources

Benefits Outlook
katybenefits.org

Telephone: 866-222-KISD (5473)
English- and Spanish-speaking benefits specialists are available.
Weekdays (except holidays), 7 a.m. to 7 p.m. CST and Saturdays, 7 a.m. to 4 p.m.

Cancer care plan

United Teacher Associates Insurance Company

Telephone: 800-880-8824

CHIP/children's medicaid

Texas Health and Human Services Commission
chipmedicaid.org

Telephone: 877-543-7669
8 a.m. to 8 p.m. Central Time, weekdays (except holidays)

COBRA

WageWorks COBRA

PO Box 2998
Alpharetta, GA 30023-2998

https://cobra.wageworks.com/

Customer service: 866-222-KISD (5473)

Critical illness

Guardian
www.guardiananytime.com

Telephone: 1-800-268-2525

Dental plan

2020 Dental HMO

Guardian
www.guardiananytime.com
1-800-273-3330

2020 Dental PPO

Guardian
www.guardiananytime.com
1-800-541-7846

 

2019 Dental HMO

UnitedHealthcare Insurance Company
PO Box 30567
Salt Lake City, UT 84130-0567
Telephone: 800-232-0990

2019 Dental PPO

MetLife
PO Box 981282
El Paso, TX 79998-1282
Telephone: 800-942-0854

Disability plan

2020 MetLife
www.mybenefits.metlife.com

Telephone: 866-729-9201

 

2019 Unum Provident Life Insurance Co.
unum.com

Claims administrator:
P.O. Box 100158
Columbia, SC 29202-3158

Customer service: 800-858-6843
6 a.m. to 6 p.m. Central Time, weekdays (excluding holidays)

Emergency Transport

MASA
www.masamts.com

To learn more about emergency transport, please contact Keith Loeffler at 713-817-3178.

Employee assistance program

Employee assistance program
www.achievesolutions.net/tisdkaty

Telephone: 877-694-9281

Request Services

Flexible spending accounts

First Financial Group of America 

Attn: FSA Department
PO Box 670329
Houston, TX 77267-0329
Telephone: 866-853-3539

 

 

IRS information
Tax-deductible health care expenses
Tax-deductible dependent day care expenses

Telephone: 800-829-3676

If you’re not sure whether an expense is eligible, check with your tax advisor.

Health care partners and providers

Aetna 24/7 Nurseline

  • Direct line: 800-556-1555
  • Through Benefits Outlook: 866-222-KISD(5473)

 

Telemedicine through RediMD
www.redimd.com

24/7 by phone: 866-989-CURE(2873), option 2

7:00 a.m. – 10:00 p.m. CT Mon-Sun

Hospital Indemnity

Guardian
www.guardiananytime.com

Telephone: 1-800-268-2525

Identity theft protection

2020 InfoArmor
www.infoarmor.com/katyisd

1-800-789-2720

 

2019 iLOCK360

https://iLOCK360.com

Member Services  (855) 287-8888 24/7

[email protected]

Life and AD&D insurance

Aetna Life Insurance Company

PO Box 14549
Lexington, KY 40512-4549
Telephone: 800-523-5065

 

Katy ISD Risk Management
281-396-2241

Livongo health

Livongo

Livongo.com

Telephone: 800-945-4355

Medical plan

Aetna
aetna.com

 

Find a network provider

 

Claims administrator:
Aetna
P.O. Box 14586
Lexington, KY 40512-4586

Customer service: 877-224-6857
8 a.m. to 6 p.m. Central Time, weekdays (except holidays)

Personal legal plan

2020 LegalShield
benefits.legalshield.com/katy

Telephone: 1-888-807-0407

 

2019 LegalGUARD

www.legaleaseplan.com/katy

Telephone: 888-416-4313

Prescription drug program

Express Scripts
express-scripts.com

Telephone: 855-712-0333

 

Accredo Specialty Pharmacy
accredo.com

Telephone: 877-222-7336

Telemedicine

Telemedicine through RediMD
www.redimd.com

24/7 by phone: 866-989-CURE(2873), option 2

7:00 a.m. – 10:00 p.m. CT Mon-Sun

Vision plan

2020 Avesis
www.avesis.com

Telephone: 800-828-9341
7 a.m. – 8 p.m. EST

For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.
Call us at 866-222-KISD (5473)